FAQs

Please click on the links below to view the FAQ answers
 
Open AllClose All

What are your business hours?
Business Hours

Monday - Friday
6:30 a.m. - 4:30 p.m. CST


Show Room Hours

Monday - Friday
8:00 a.m. - 4:30 pm CST

Closed most major holidays

How can I clean a clogged shower head?
We suggest soaking your showerhead in a 50/50 solution of white vinegar and water for one hour. White vinegar will facilitate the break down of mineral deposits and sediment build-up.

What is meant by a "pressure-balancing" tub and shower faucet?
A pressure-balancing tub and shower faucet balances incoming hot and cold water pressure to compensate for fluctuations in water flow. Balancing the water flow keeps shower temperatures constant and comfortable, within ±3°F (1°C) of the original temperature, despite other demands such as flushing the toilet or starting the dishwasher. Moen's Posi-Temp ® and Moentrol ® tub and shower valves all feature pressure-balancing

Can I use my existing drain assembly when installing a new faucet?
In most cases, yes. But if you're changing finishes, (i.e.,from chrome to brass), you'll probably want to change the drain assembly to match your new faucet finish.

Can I replace a two-handle kitchen faucet with a single handle model?
The answer depends on how many holes you have in your sink. Most two-handle kitchen faucets mount through three or four holes, while one-handle faucets can be mounted through one hole or up to four holes. Depending on the Moen faucet you select, you may have unused holes (i.e. one hole mount faucet replacing a two hole mount faucet). If you have unused holes in your sink, you can fill them with either a cap or soap dispenser. Our faucets are designed to accommodate standard-size sink openings used throughout the plumbing industry. Generally, the standard distance of a faucet’s hot and cold valve connections, for both single and two-handle kitchen faucets, is 8". Sometimes, there are exceptions. It is always a good idea to measure the distance between the hot and cold valve connections on your old faucet before purchasing a new one.

image

Can I purchase a non-spray faucet and convert it to a sprayer model using my existing side spray?
No, kitchen faucets with hose and sprays have different valve bodies than non-sprayer models.

How many holes are necessary in my sink deck to install my kitchen faucet?
Our kitchen faucets come with a wide variety of mounting adaptations. Single handle faucets are available that mount through 1,2,3 or 4 hole applications. Two handle faucets come in 3 and 4 hole applications. If your existing faucet is covering up the holes, you can look under the sink to see how many you have.

Does Moen make undermount sinks?
Moen makes a variety of both undermount and drop-in sinks, made from either stainless steel or a composite material.